Official Platform Policy
Shipping & Exchange Policy
Last Updated: August 2, 2026 • Applies to all users and transactions on the Help Sathi platform.
Help Sathi is a platform providing digital mentorship services, including live chats, 1-on-1 scheduled calls, and monthly subscriptions. Because our services are fully digital, our shipping and delivery processes differ from traditional e-commerce platforms selling physical goods.
1. Instant Digital Delivery
- No Physical Shipping: We do not sell or ship physical products. Therefore, there are no shipping charges, delivery delays, or courier tracking requirements associated with your purchases on Help Sathi.
- Immediate Fulfillment: Upon successful payment for a wallet recharge, subscription, or appointment booking, your digital account is updated instantaneously.
- Service Access: Your purchased credits or active subscriptions are immediately available for use within your dashboard upon transaction success.
2. Shipping Timeline & Costs
- Shipping Cost: ₹0.00 (Not applicable as all services are digital).
- Delivery Time: Instantaneous upon payment confirmation by our payment gateway partners (such as Razorpay).
3. Exchange Policy
- No Physical Exchanges: Because our offerings are digital services, physical exchanges are inherently not applicable.
- Service Adjustments: If you are dissatisfied with a mentorship session or face technical issues, please refer to our Refund & Cancellation Policy. We resolve disputes via refunds or account credits rather than "exchanges."
4. Issues with Digital Delivery?
If you have successfully made a payment but the services (wallet balance, subscription, or appointment) are not reflecting in your dashboard, it may be due to a delay from the banking network.
Please contact us immediately via our Contact Form or email us at support@helpsathi.com with your Order ID, and our team will resolve it within 24 hours.